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Maximizing
ROI of Multi-Rater Feedback.
Marty Jordan – (STEP Alumna, currently with CSAA)
CSAA
like many organizations had been doing 360 survey feedback for a
number of years. And like many organizations, they weren’t seeing
results; specifically individuals weren’t acting on their survey
feedback. When Marty joined CSAA, one of her tasks was to increase
the ROI of the process. She identified several barriers to achieving
success:
- little
or no orientation of participants regarding what to expect from
the process,
- resistance
to and rationalizing the feedback,
- no
assistance with understanding the report and/or analyzing the
feedback,
- little
if no involvement of immediate manager in the process and,
- individuals
not equipped to identify key behaviors to change and incorporate
into an action plan.
This
session showed how the current 360 feedback process was enhanced
to address the aforementioned barriers.
About
the Speaker:
 |
Marty Jordan, CSAA's Manager of Employee and Leadership
Development, has over 20 years experience as an HR professional
in the areas of leadership development, change management,
performance management and career development.
She has an MSOD from Pepperdine University and has worked
for a variety of medium and large companies in a variety of
industries.
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Downloadable
Resources:
Marty's
Presentation -
Process
Documents - (in the sequence they are used)
Additional
Documents -
- DDI
Multi Rater Feedback Options - PDF file. Marty says, "This
brochure describes DDI's approach to 360s and includes information
on both their traditional 360 (Leadership Mirror) and the shorter
version (Targeted Feedback). Provides sample pages, etc. as well
as general info on using 360s as part of a leadership development
effort. Though it is a marketing piece, it's great information."
SEPTEMBER
24 , 2007, Monday - 3:00 PM EDT; 12:00 PM PDT; 9:00 AM HST. 90 Minute
Duration
(We'll
start PROMPTLY on the hour so please sign on a few minutes early.)
Excellence
by Design: Prototyping the Future.
David W. Low, Ph.D. – David W. Low & Associates, Ltd.
Michael Schrage
says, "In the 21st century, modelshare will be recognized as
a precursor to mindshare and market share." Models are distillations
of complex systems into the components and connections that capture
the essence of the system in question. They provide executives with
insights into the business that might otherwise be masked by complexity
or untested conventional wisdom. They allow leaders to rehearse
their responses to alternative possible futures, giving them confidence
that the chosen response will have the desired effect. They promote
a disciplined, fact-based approach to managment decision-making...
and much, much more.
The session
will make
the case for why you should want to have formal models of your business
built; briefly
go over a couple of real examples - including one focused on training
issues - so you can get the idea of what a model is; and show
you the steps involved in building a holistic enterprise model.
(David
will NOT be teaching you how to build models. Model building is
both art and science - both of which take a long time to master.
He will give you some guidelines on the characteristics a good business
modeler must have.)
Objectives:
By the end of the session you should have...
- the motivation
to explore the potential benefit of formal models within your
own organizations,
- sufficient
understanding to recognize this opportunity, and
- the willingness
to pursue it.
| Archive Link: |
Click
here to "attend" the archived session. |
| |
If the WebEx replay link above does not work
as expected, please follow these steps:
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the following: Hold down your “Control” and select the WebEx
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WebEx replay begins. Additionally, please disable all pop-up
blockers as another option.
If the issue persists, please schedule 15
minutes of time with Tim Stewart, XO Communications, for assistance.
Email: timothy.d.stewart@xo.com
Phone: 303-539-1019
|
About
the Speaker:
 |
David Low: david@davidwlow.com
After receiving his BA in mathematics at UCLA,
David spent two years as a Flight Test Engineer at Lockheed
Aircraft Corporation's "Skunk Works" developing and supervising
test programs for the SR71 "Blackbird". He then taught at
California State University at Northridge, where he was granted
an M.S. in mathematics. Finally, he returned to UCLA to teach
and to complete his Ph.D. in Management Science.
David's last position at IBM was Service Line
Executive, IBM Consulting Group. In 1994, David founded a
new worldwide consulting practice for IBM, called Management
Technologies, and grew this business to 200 consultants grossing
$60 million by 1998.
A few years ago, he decided to start his own
company, David W. Low & Associates, Ltd. Now, he is able to
specialize in multi-national dynamic simulation-optimization
models to help clients balance their worldwide operations
to maximize long-term shareholder value.
David is a frequent speaker at professional
society events. He has represented both IBM and Deloitte on
the Management Science Roundtable. He is a Fellow of the In-ternational
Academy of Management. This is a prestigious and exclusive
group, which includes in its membership a Nobel Laureate,
CEO's of many of the world's top companies, Deans of the top
business schools, and a small number of others who have made
a "Special contribution to the theory or practice of management."
David was elected based on his contributions to the application
of dynamic modeling to management. In 1994, he was among a
select group from the Academy invited to consult with the
government of the People's Republic of China in Beijing. This
included a special meeting with Mr. Zhu Rong Ji, former Premier
and architect of China's move toward a socialist market economy.
Proven Strengths Creative thinking, flexibility
in approach - but not in principles, experience in the Americas
(U.S.A, Canada, Mexico, Colombia, Venezuela, Argentina, Uruguay,
Brazil & Chile), Europe (U.K., France, Italy, Germany, Holland,
Spain, Belgium, Serbia, Russia & Finland), Pacific Rim (China,
Taiwan, Japan, South Korea, Hong Kong, Singapore, the Philippines
& Thailand), and the Middle East (United Arab Emirates, Kuwait
& Israel); understanding of and no-nonsense approach to key
issues facing clients everywhere, viz., too much information
- not enough time, overwhelming complexity, and fundamental
uncertainty about the future.
|
Downloadable
Resources:
Pre-Reading
- Please read this background document before attending the
webinar!
David's
Presentation -
(In multiple PowerPoint files)
Reference
Documents -
OCTOBER
30 , 2007, Wednesday - 3:00 PM EDT; Noon PDT. 1 Hour Duration
(We'll
start PROMPTLY on the hour so please sign on a few minutes early.)
Authentic
Branding + Organizational Courage Through Social Media PART 1: The
Game-Changer
JP Meyers, John Neilson, Elissa Gjertson – frank > areyoufrank.com
With
ideas like transparency, authenticity and collaboration transforming
the business world, how can a 1.0 organization thrive in a 2.0 world?
Bottom line: it can't. Join us for this first session where we'll
dive into the game-changing values of Web 2.0 in business and beyond.
Covering both great success stories and a few cautionary tales,
this session will review case studies legendary in the 2.0 world.
| Archive
Link: |
Sorry,
a technical glitch foiled our attempt to archive the event in
Webex, however JP's PowerPoint
slides are available for download. (18 meg file) |
About
the Speakers:
 |
STEP Alumna JP Meyers :: blog > jpmeyers.typepad.com/eod
JP brings 20 years of organizational development, leadership
development and coaching experience. She believes that 2.0
is the attitude and toolkit that allows individuals to bring
their whole selves to work and community, and allows organizations
to fully embrace true diversity of individual attitudes and
talents. Brand experience includes: BP/Amoco, Best Buy, Aetna,
Armature Software, Kellogg's, Carvel Ice Cream Bakery, Cigna,
John Deere, NYNEX, Ratheon and others.
|
|
|
John Nielson :: blog > picklefeather.blogs.com/spills
John's a 20-year creative marketing guy who loves great brands
but hates the old ways of building them. Leveraging the power
of 2.0, he's passionate about helping to generate authentic,
provocative conversations around brands brave enough to have
them. Brand experience includes: American Express, Chrysler,
Medtronic, Starkey Labs, Toro, Turkish Tourism, United HealthCare
and others.
|
|
|
Elissa Gjertson :: blog > auntiefrank.typepad.com/auntie_frank
Elissa brings 10 years marketing and copywriting experience
to this new world of open-source opportunity - and is steadfast
in her belief that 2.0 is proof positive of an unlimited,
abundant universe and the power of creative intention. In
business. In society. In the world. Brand experience includes:
ABC TV, American Express, Kerzner International, Minneapolis
Star Tribune, Minnesota Tourism, Winnebago and others.
|
About
frank:
frank > areyoufrank.com
2657 DuPont Avenue, First Floor
Minneapolis, MN 55408 |
frank is a group of Marketing and Organizational Development
experts who help orgs and individuals build "authentic branding
and organizational courage through social media." Helping
brands 'shine from the inside out,' frank inspires internal
alignment through core values of 2.0: transparency, collaboration
and frankness. Then frank co-creates, integrates and optimizes
authentic, external communications through 2.0 tools such
as blogs, video, podcasts and more.
|
|
|
frank clients include: Best Buy, Burns Engineering, City
of Plymouth, MN, Concordia Language Villages, Cunningham Group,
Hearth Connection, Intep, ING Financial, Give Us Wings, Green
Bridge, Optiwin Windows, WieseLaw Contract Studio.
|
frank's
Presentation:
Reference
Documents -
NOVEMBER
6, 2007, Tuesday - 3:00 PM EST; NOON PST. 1 Hour Duration
(We'll
start PROMPTLY on the hour so please sign on a few minutes early.)
Authentic
Branding + Organizational Courage Through Social Media PART 2: The
How-To
JP Meyers, John Neilson, Elissa Gjertson – frank > areyoufrank.com
Building on
the 'Game Changer' webinar on October 30th this session will explore
practical key steps for creating a web 2.0 experience in your own
organization. Based on a case study from a global financial services
client, we'll walk through some of the foundational elements of
sponsorship, credibility, usability as well as the ongoing learnings
of organizational alignment.
About
the Speakers:
|
STEP Alumna JP Meyers :: blog > jpmeyers.typepad.com/eod
JP brings 20 years of organizational development, leadership
development and coaching experience. She believes that 2.0
is the attitude and toolkit that allows individuals to bring
their whole selves to work and community, and allows organizations
to fully embrace true diversity of individual attitudes and
talents. Brand experience includes: BP/Amoco, Best Buy, Aetna,
Armature Software, Kellogg's, Carvel Ice Cream Bakery, Cigna,
John Deere, NYNEX, Ratheon and others.
|
|
|
John Nielson :: blog > picklefeather.blogs.com/spills
John's a 20-year creative marketing guy who loves great brands
but hates the old ways of building them. Leveraging the power
of 2.0, he's passionate about helping to generate authentic,
provocative conversations around brands brave enough to have
them. Brand experience includes: American Express, Chrysler,
Medtronic, Starkey Labs, Toro, Turkish Tourism, United HealthCare
and others.
|
|
|
Elissa Gjertson :: blog > auntiefrank.typepad.com/auntie_frank
Elissa brings 10 years marketing and copywriting experience
to this new world of open-source opportunity - and is steadfast
in her belief that 2.0 is proof positive of an unlimited,
abundant universe and the power of creative intention. In
business. In society. In the world. Brand experience includes:
ABC TV, American Express, Kerzner International, Minneapolis
Star Tribune, Minnesota Tourism, Winnebago and others.
|
About
frank:
frank > areyoufrank.com
2657 DuPont Avenue, First Floor
Minneapolis, MN 55408 |
frank is a group of Marketing and Organizational Development
experts who help orgs and individuals build "authentic branding
and organizational courage through social media." Helping
brands 'shine from the inside out,' frank inspires internal
alignment through core values of 2.0: transparency, collaboration
and frankness. Then frank co-creates, integrates and optimizes
authentic, external communications through 2.0 tools such
as blogs, video, podcasts and more.
|
|
|
frank clients include: Best Buy, Burns Engineering, City
of Plymouth, MN, Concordia Language Villages, Cunningham Group,
Hearth Connection, Intep, ING Financial, Give Us Wings, Green
Bridge, Optiwin Windows, WieseLaw Contract Studio.
|
frank's
Presentation:
Reference
Documents -
|
