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CSAA's
Coaching Engagement Process
Marty Jordan, Senior OD Consultant, California State Automobile
Association
Based
on research by the Corporate Leadership Council, Marty has developed
a pragmatic approach to engaging and managing leadership coaches.
CSAA, like other companies, sees the value in using coaching to
embed new and/or change existing leadership behaviors in support
of their organizational culture. However, their current coaching
process is perceived to be too ad hoc in nature, lacking in accountability
and difficult to measure.
The new program's goals are to:
- Support
cultural transformation and align leadership behaviors.
- Improve
business performance.
- Accelerate
development of next generation leaders.
- Integrate
new senior hires.
Their
initiative is designed to:
- Ensure
coaching is business-driven.
- Standardize
coach recruitment and selection.
- Foster
senior line management involvement.
- Manage
and measure the coaching program to ensure ROI.
Marty
will describe the program in depth and share some of the tools CSAA
is putting in place.
WebEx
Session Archive Click Here
Downloadable
Resources:
SDMS
(Self-Directed Motivation System) for Management Training
Dawn Vanderloo, STEP Alumna formerly representing Apple and Hewlett
Packard
Management
training programs are critical to any business. The most common
method for corporate training delivery is the instructor-led workshop,
although eLearning is gaining ground. Unfortunately, transfer of
training remains a challenge for both methodologies. Enter SDMS.
SDMS
is a telecoach-based management training delivery method. It takes
what is often knowledge-based content, and makes it skill-based.
It's assessment allows coaches to tailor each coaching program for
each client. It ensures that clients achieve skill transfer in four
one-hour sessions. And in studies conducted by Linda Pfeifer - the
method's author - SDMS shows cost savings when compared to leader-led
delivery of the same content.
Webex
Session Archive Click Here
About
the Speaker:
Dawn
Vanderloo is a management coaching consultant, with over twenty-five
years of experience in the areas of coaching, corporate troubleshooting
and instructional development. Her goal is to create a coaching
curriculum specific for every client and a coaching experience unique
for every individual, at both the manager and executive level. In
the twenty years prior to her work as a professional coaching consultant,
Dawn served as the Vice President of Product Development for Trainingscape,
Inc., a training company delivering blended solutions in the areas
of management and leadership. Also, she served as the Global e-Learning
Manager for Hewlett Packard, as both a Performance Design Specialist
and Courseware Manager for Apple Computer, and she worked in the
area of training management and corporate troubleshooting for Andersen
Consulting.
Downloadable
Resources:
Emerging
trends: e-Discovery and the case for proactive content management
Paul Wlodarczyk, STEP Alumnus formerly representing Xerox
As
the volume of unstructured content within enterprises continues
to grow at an annual rate of 60-200%, organizations must rethink
their approaches to enterprise content management. As the sea of
content swells, it becomes difficult to locate business-critical
documents. In particular, electronic discovery is emerging as a
best practice for discovery of regulated content (e.g. HR policies
and procedures; environmental health and safety documents), and
for litigation support and pre-trial discovery of documents in highly
litigious industries (tobacco, automotive).
Electronic
discovery is traditionally performed by retroactively categorizing
and classifying existing content with enterprise index and search
tools like Autonomy. This approach is less successful as the volume
of content continues to grow. An emerging best practice is to proactively
classify content. This means that content is indexed and catalogued
when it is created, not when it needs to be discovered.
This
webcast will discuss the trends driving the need for e-Discovery,
and what steps organizations can take in terms of people, process,
policy, and technology to move forward on supporting e-Discovery.
Technologies include content classification technologies, structured
authoring, and enterprise content management.
WebEx
Session Archive Click Here
Downloadable
Resources:
About
the Speaker:
Paul
Wlodarczyk is VP for Content Lifecycle Solutions at the XMetaL
division of Justsystems, Inc., where he leads a consulting practice
that helps clients use XML, content management, and workflow technologies
to improve the value of business-critical information. Justsystems
is a publicly traded Japan-based independent software vendor (JASDAQ:4828),
and is a leading provider of language processing and knowledge management
solutions in Japan, China, North America, and Europe.
Paul
received his MBA from the William E. Simon School of Business and
holds a BA in Psychology from the University of Rochester. Paul
has over 23 years IT consulting and software development experience
in the areas of enterprise content management, technical publishing,
localization, collaboration, knowledge management, user interface
design, learning technologies, and performance technologies. Paul
has served clients in a variety of industries including retail,
travel, insurance, electronics, manufacturing, software, aerospace,
automotive, energy, and airline. Paul is a frequent speaker for
events and contributing writer for publications by various organizations
including ATG (Insight), DaraTech (PLANT), LISA (Summit), Microsoft
(Executive Circle), The Masie Group (TechLearn), the Society for
Technical Communicators, and the Society for Applied Learning Technology.
Follow-up
Contact Info:
Paul Wlodarczyk, VP, Content Lifecycle Solutions
XMetaL,
a JustSystems company
585-598-6050
paulw@xmetal.com
www.xmetal.com
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