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Stopping
Brain Drain: Using Smart Documents to Capture and Distribute Best
Known Methods, Bulletins, and Advisories
Paul Wlodarczyk, Innovation Architect, Xerox Global Services
Many
companies and governmental agencies today face a significant retirement
"bubble" over the next several years. In some industries up to 60%
of employees will retire by 2010. These organizations risk losing
mission-critical knowledge as employees retire. As a result, many
firms are seeking to capture institutional knowledge - the know-how
that is embedded in people's work practices, in documents, and in
people's heads.
Recent
technological advances such as Web Services have greatly simplified
the tasks of knowledge capture, management, and dissemination. This
web cast will discuss several cases in which Xerox has used common
tools like Microsoft Office to simplify knowledge worker tasks,
and where we have applied emerging technologies from our own labs
to capture knowledge embedded in documents. The combination of these
technologies opens new possibilities for low cost enterprise knowledge
management.
Background
Reading: "Document
Traffic Control" Continental Airlines Case Study - in Microsoft
Executive Circle Magazine, Winter 2005, Volume 4 Number 4.
Downloadable
Slides: You may download Paul's
Slides if you wish. (about 7 meg.)
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