Learning and Performance Support
are you using technology in support of learning and job performance?
Should you be doing more?
Should you be doing different things?
Are you positioned for tomorrow's opportunities?
I offer an
objective, outside perspective informed by sixteen years in the field
and diverse experiences with my Fortune 100 clients. In just a few days,
your current use of technology-based learning and performance support.
technology-based initiatives in the context of your organization's overall
immediate, operational improvements, specifically with regard to:
products and services.
resources and staff competencies.
infrastructure (in the broadest sense).
- Help you
develop an external peer network and plan for continued professional
Assessment of this kind breaks down into five steps:
Scoping: By telephone, we discuss project scope and timeframes, probable
costs (yours and mine), and generally review the lay of the land.
Documentation Review: You gather as many of the following items as
possible, in whatever form they currently exist. (I'm concerned about
content, not format.) I review these documents prior to Step 3.
Chart of training unit showing fit of technology-based learning staff,
if any. (Include names of key players.)
Chart of business unit that you serve. (Include names of key players.)
Unit's business plan.
Unit's business plan.
list for past 12 months (or similar), preferably showing staff assigned
to each and a sense of time commitments to complete projects.
statistics: technology-based and traditional, broken down by major curriculum
(or equivalent) of technology-based learning staff, if any.
documents you use for project management, staff management, etc. (E.g.,
sample RFPs, proposals, status reports, job descriptions, monthly reports.)
Gathering On-site Session: I visit your facility for face-to-face
meetings and product reviews covering the following main points.
- Go over
Pre-work documentation, seeking clarification. (Where pre-work items
don't exist, interview to get the information.)
(observe) technology-based learning products - off-the-shelf, vendor-custom,
technology-based delivery infrastructure (including facilities, administration
staff, hardware/software, and system architecture).
how technology-based learning projects are selected; and funded.
- Meet technology-based
learning staff, individually, and see what they're working on.
Report: Over a short period with occasional clarifying telephone calls,
I write a report with the following sections.
Presentation: I make a second visit where I discuss the report in
detail. I prefer to conduct this meeting in private, with opportunity
for candid dialog. However, you should expect few surprises at this point
since my approach is to provide immediate feedback to you throughout the
project. (Ideally, subsequent to this candid assessment, a more public
strategy document might be published, but that is outside the scope of
report with client.
any recommended follow-up activities, including internal tasks, targeted
peer networking, site visits, conferences, vendor orientations, reading,